Mary E. Mullin, Attorney at Law

Reviews

• ★ ★ ★ ★ ★
  Words cannot describe the professional and helpful staff at Mary E. Mullins law office. Mary and her wonderful staff are always easy to reach and quick to answer any question we had. We will always turn to Mary E. Mullin for legal advice. Thank you so much..The Fortenberrys
  By Wendy Fortenberry, March 28, 2018
• ★ ☆ ☆ ☆ ☆
  NOT RECOMMENDED - My father passed last week. My mom and dad had a living trust. I scheduled an appointment with Ms. Mullin to do an initial interview, explain our family situation, and see if she would be a good fit to help my mom. Since my mom was grieving the loss of my dad, she had asked me to help her do the research and find a good attorney to meet with. Ms. Mullin's was unwilling to accommodate me and her staff was rude about it. I understand she and I couldn't discuss details about the trust but I was hoping for a more understanding attitude and for Ms. Mullin to discuss her experience, track record, and fee structure - but she wouldn't even do that. Ms. Mullin's has a small office, her staff doesn't seem to be highly skilled - even their phone etiquette was unpolished and not to the standards of a professional law office, it wasn't unprofessional but it wasn't very good either. She's more of a small mom-and-pop outfit with limited resources and under-skilled paralegals. Even though they are a law office she should really spend some time and money training her staff on basic customer service skills and communication skills. When you are a potential client and you hear a bunch of "yeah" "no" " I don't know"...it doesn't give you a lot of confidence in their ability to be a skilled advocate on your behalf. Unless you're doing a simple will or advance health care directive, I would find a more experienced attorney. If you're doing basic paperwork like that skip Ms. Mullin and use Legalzoon, you'll get better customer service at the very least. I canceled my appointment and decided to go with a firm with better service, a good track record, and a good reputation in the industry. And they were much more accommodating than Mary Mullin and her staff.
  By Vito Carlin, April 10, 2017

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